Delivery, returns and refunds

This policy describes delivery/collection, the right of withdrawal and refunds for orders placed on store.malinuluiresort.ro, operated by Aframe Campulung S.R.L..

1. Delivery and collection

• Minibar products: are not delivered by courier. They are collected from the Mălinului Resort & Spa reception on the basis of the order confirmation, during reception opening hours.
• Activities and rentals: are provided on site, on the date and for the duration booked, subject to availability and weather conditions.
• Gift vouchers: are delivered electronically, by email, as a unique code, immediately after payment is confirmed.

2. Right of withdrawal (14 days)

Under Government Emergency Ordinance OUG 34/2014, consumers have the right to withdraw from a distance contract within 14 days, without having to give a reason, for eligible products.

Legal exceptions: the right of withdrawal does NOT apply to:

• products liable to deteriorate or expire rapidly (e.g. food and drinks from the minibar), Art. 16(d) OUG 34/2014;
• accommodation, transport, rental and leisure services provided on a specific date or for a specific period, Art. 16(l) OUG 34/2014 (this applies to activities, rentals and bookings);
• services that have been fully performed, if performance began with the consumer's consent.

For eligible products, you can notify us of your decision to withdraw by sending a clear statement to campulungchalet@gmail.com.

3. Cancelling and rescheduling bookings

• Activities and rentals can be rescheduled, subject to availability, if you let us know in advance.
• If an activity cannot be provided for reasons on the resort's side (e.g. weather conditions, unavailability), we offer rescheduling or a full refund.
• Amounts paid for bookings cancelled by the customer outside the conditions above may be non-refundable, in line with the conditions communicated at the time of booking.

4. Refunds

Where a refund applies, it is made using the same payment method as the original transaction (to the account of the card used for payment), within a maximum of 14 days from confirmation of the right to a refund. We do not charge any fees for refunds.

5. Non-conforming products

If a product or service does not conform, please contact us as soon as possible. Under consumer protection law, you are entitled to have it remedied or replaced, or to a refund, as appropriate.

6. Contact

For any request about an order, delivery or refund:

• Email: campulungchalet@gmail.com
• Phone: +40 757 664 171