Terms and conditions

These terms and conditions govern the use of the online shop store.malinuluiresort.ro (“the Shop”), operated by Aframe Campulung S.R.L. under the Mălinului Resort & Spa brand. By placing an order, you confirm that you have read and agree to these terms.

1. Identification of the seller

• Name: Aframe Campulung S.R.L.
• Tax ID (CUI): RO49082410
• Trade Register No.: J03/2412/2023
• Registered office: Bughea de Sus, Strada Râului, Argeș County, Romania
• Email: campulungchalet@gmail.com
• Phone: +40 757 664 171

2. Products and services

The following can be purchased through the Shop:

• Minibar products: snacks, drinks and other products, collected from the resort reception;
• Activities and rentals: hot tub (ciubăr), bicycles, campfire, barbecue kit, event hall, caravan, football pitch, tent etc., booked for a specific date and duration;
• Gift vouchers: value vouchers valid for the resort's products and services.

Images and descriptions are for presentation purposes; there may be small differences from the product or service delivered. The availability of activities depends on the resort's schedule and on weather conditions.

3. Prices and payment

• Prices are shown in lei (RON) and include VAT where applicable.
• The final price of the order is the one shown in the cart at the time of payment and is recalculated by the seller before processing.
• Payment is made online, by card, through the authorised processor Netopia Payments (mobilPay). The Shop does not store your card details.
• An order is considered confirmed once the processor's notification of successful payment has been received.

3.1. Payment with a holiday voucher card (card de vacanță)

• We accept online payment with holiday voucher cards (Edenred Ticket Vacanță, Pluxee Turist, Up Chèque Vacances), also processed through Netopia Payments. Payment for a booking can be split between a holiday voucher card and a regular bank card, using separate payment links.
• Under OUG 8/2009 and Legea 165/2018 on value vouchers, amounts paid with a holiday voucher card can cover tourism services only (accommodation, meals, leisure) and are non-refundable and cannot be converted into cash.
• If a booking paid partly with a holiday voucher card is cancelled, any refund (under the cancellation policy) applies only to the amounts paid by bank card; the amount paid with the holiday voucher card can be moved to a later stay.

4. Placing and confirming an order

Once payment is complete, you receive a confirmation email. Minibar orders are collected from reception. For activities and rentals, the booking is valid for the selected date and duration, subject to availability. If an activity cannot be provided (e.g. weather conditions, a scheduling clash), we will contact you to reschedule or refund.

5. Delivery, returns and refunds

The conditions for delivery/collection, the right of withdrawal and refunds are set out in the Delivery and returns policy, which forms an integral part of these terms.

6. Gift vouchers

• Each voucher is given a unique code, sent by email once payment is confirmed.
• The voucher is used at the resort reception for the products and services available, including accommodation, up to its value.
• For accommodation, bookings are made on WhatsApp at +40 757 664 171, subject to availability. If the voucher value does not cover the price of the stay, the difference is paid by bank transfer on the day the booking is confirmed.
• The voucher is valid for the period stated at purchase; once it expires it can no longer be used and is not refundable.

7. Customer obligations

You agree to provide correct and complete details when placing an order. You are responsible for using rented equipment in accordance with the instructions and for any damage caused through your fault.

8. Liability

The seller is not liable for delays or failure to perform caused by force majeure or by circumstances beyond its control. Taking part in the resort's activities is at your own risk, in compliance with the safety rules on display.

9. Data protection

The processing of personal data is described in the Privacy policy.

10. Dispute resolution

Any disagreements are settled amicably. If no agreement is reached, you can contact ANPC, Romania's National Authority for Consumer Protection (anpc.ro), or the European Online Dispute Resolution platform (ec.europa.eu/consumers/odr).

11. Changes to these terms

The seller reserves the right to update these terms. The applicable version is the one published on the site at the time the order is placed.